Privacy Policy

At Altitude Adventure, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website, make an enquiry, or book a trek, expedition, motorbike tour or adventure activity with us. By using our website or booking with us, you agree to the terms of this Privacy Policy.

Information We Collect

We collect only what is reasonably necessary to run your trip safely, process your booking, and improve our services.

Identity and Contact Information

• Full name, gender and date of birth
• Job title (if provided)
• Email address and phone number, including WhatsApp
• Postal address, city and postcode
• Country and nationality

Booking and Trip Information

• Trek, tour or expedition selected, dates and group size
• Travel preferences, past trips with us, and interests
• Special requests such as dietary needs, accessibility or equipment rental
• Payment and billing information, processed via our payment gateway partners
• Cancellation, rescheduling and refund records

Identity and Verification Documents

• Government-issued ID such as PAN, Aadhaar, Driving Licence or Passport, and visa details where relevant
• Collected specifically where required for permits, inner-line permits, border-area permits, hotel check-in, or transport bookings

Sensitive Personal Information

• Health information relevant to high-altitude or physically demanding activity, including pre-existing medical conditions, medications, fitness level, allergies and altitude-sickness history
• Emergency contact name, relationship and phone number
• Travel or medical insurance policy details, where shared with us for trip purposes

Media

• Photographs and videos taken by our guides or staff during treks and expeditions
• Photographs, videos or testimonials you voluntarily submit for reviews, social media or marketing

Technical and Usage Data

• IP address, browser type and version, device identifiers
• Pages visited, time and date of visit, and time spent on the website
• Cookie and tracking data

How We Collect Information

• Directly from you — enquiry forms, booking forms, newsletter sign-up, surveys, phone, email and WhatsApp
• Automatically, through cookies and similar technologies when you browse our website
• From trusted third parties, such as payment gateways, permit authorities or hotel and transport partners
• During the trip itself, through observations and safety notes recorded by our guides and trip leaders

Legal Basis for Processing

• Consent — for marketing communications, use of your photos or testimonials, and collection of sensitive health data
• Contractual Necessity — to book, plan and deliver your trek or expedition
• Legal Obligation — to comply with permit regulations, tax and accounting laws, and transport requirements
• Legitimate Interests — for service improvement, fraud prevention and basic website analytics
• Vital Interests — to share health information with medical responders or emergency contacts during an emergency, to protect your life or safety

How We Use Your Information

• To process enquiries, confirm bookings, and issue invoices and permits
• To assess fitness and health for a given altitude or difficulty level, and plan for your safety
• To send confirmations, itinerary updates, weather and route alerts, and respond to queries
• To send information about new treks, offers or adventure packages, only with your consent
• To analyse feedback, surveys and website usage to improve our services
• To retain records required for tax, permit and safety-incident purposes
• To capture and, with consent, publish trek photos and videos for our portfolio and marketing

We will never sell, rent or trade your personal information to third parties.

Photography, Video and Testimonials

Our guides may take photographs or videos during treks for trip documentation and safety records. Where we wish to use any image, video or testimonial featuring you for marketing, our website or social media, we will seek your specific consent beforehand, typically through a simple opt-in at booking or on-trip.

You may withdraw this consent at any time by writing to us, and we will remove the content from our own channels going forward, where reasonably possible.

Cookies and Tracking

Our website uses cookies and similar technologies to operate correctly and to help us understand how visitors use our site.

• Session Cookies — enable core website functionality
• Preference Cookies — remember your settings and preferences
• Security Cookies — support account and transaction security
• Analytics Cookies — help us understand traffic patterns and improve the website

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain website features.

Third-Party Service Providers

We work with trusted partners, sharing only the data necessary for them to perform their function:

• Hotels, guest houses and homestays
• Transport providers, including local taxis and domestic flights
• Local guides and trekking crew
• Government and permit authorities, including border-area permit offices
• Payment gateway providers
• Travel insurance providers
• Analytics, email and cloud storage providers

All partners are expected to use your information only for the specified purpose and to handle it securely.

International Data Transfers

If you are located outside India, any information you provide will be transferred to and processed in India. For treks that cross into or approach neighbouring countries, the minimum necessary information will also be shared with the relevant foreign permit or immigration authority, as legally required for the trip to proceed.

Data Retention

We keep personal data only as long as necessary for the purpose it was collected, or as required by law.

• Enquiry and account information — duration of relationship, plus 3 years
• Booking and transaction records — 8 years, for tax and accounting purposes
• Marketing preferences — until you withdraw consent or unsubscribe
• Health and medical information — deleted within 30 days of trip completion, unless needed for incident investigation or legal purposes
• Government ID and permit documents — retained only as long as required by the relevant authority, then securely deleted

Security of Your Information

• Encryption of data in transit and, where applicable, at rest
• Role-based access controls, so sensitive data is only visible to staff who need it
• Secure physical storage for paper-based ID or permit documents
• Staff training on data protection and confidentiality
• Incident response procedures for suspected data breaches

Links to Other Websites

Our website may link to third-party sites, such as partner hotels, permit authorities or payment gateways. We have no control over, and are not responsible for, the privacy practices of those external sites. We recommend reviewing the privacy policy of any site before sharing personal information with it.

Your Rights

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate or incomplete data
• Erasure — request deletion of your data, subject to legal or safety-related retention needs
• Restriction — request that we limit processing of your data
• Portability — request your data in a structured, machine-readable format
• Object — object to processing for direct marketing or legitimate interests
• Withdraw Consent — withdraw previously given consent at any time

To exercise these rights, write to us using the contact details below. We will respond within 30 days and may need to verify your identity first. If you are unsatisfied with our response, you have the right to lodge a complaint with the relevant data protection authority.

Marketing Communications

We only send promotional emails or messages about new treks, offers or adventure packages where you have opted in. Every marketing email includes a one-click unsubscribe link, and you may also opt out by contacting us directly. Opting out of marketing does not affect transactional communications related to a trip you've booked.

Children's Privacy

Some of our treks and family-friendly tours may be suitable for participants under 18, when accompanied and consented to by a parent or guardian. We do not knowingly collect personal information, including health data, from a minor without verifiable parental or guardian consent obtained as part of the booking process.

If you are a parent or guardian and believe your child has provided us with personal information without appropriate consent, please contact us, and we will take steps to remove that information from our records.

Grievance Redressal

If you have questions, concerns or complaints about this Privacy Policy or how we handle your personal data, please contact us:

• Altitude Adventure
• Email: info@altitudeadventure.in
• Website: https://altitudeadventure.in
• Address: Tsaskan complex Library road, Leh Ladakh 194101 UT Ladakh

We are committed to protecting your privacy and providing a safe, transparent and secure experience for every guest who travels with us.